Creating a Ticket and Change Request for ServiceNow

The ServiceNow integration must be installed and configured prior to use.

1. Open ServiceNow.

2. Select Manage > Instance.

3. Enter your ServiceNow User Name and Password.

4. Click Change > Create New in the menu to begin a new ticket.

   

5. Open the Strongpoint NetSuite tab.

6. Click Select Account from the menu bar.

   

7. Enter your NetSuite credentials. You must set up Token-based authentication.
   Check if you are using a Sandbox Account. Click Connect.

   

8. Click Select Customizations.

   

9. Enter one or more filters and click Lookup Customization to bring up a matching list. For example, entering test brings up the list of customizations containing test.

   

10. Check one or more customizations. Click Add Customization.

11. Click Add Proposed Customization to add a new customization:

    

    1. Select the customization Type.
    2. Enter a Script ID for the proposed customization.
    3. Click Add Proposed Customization.

12. Click Impact Analysis in the menu bar. The impact analysis runs and displays any warnings.

    

    Click on the links to open the record in NetSuite for further research.

    

13. Click ERD in the menu bar. The list is populated with the customizations added to the ticket. Select a customization to view the ERDs as needed.

    

14. Click Submit. The list of change requests is displayed.

15. Once the change request is moved to the Authorize state, click Push Deployment Record in the menu bar to complete the change request.