Resolving Non-Compliant Changes

To access the Open Non-Compliant Changes Report:

1. Open Strongpoint > Change Management Reports > Open NonCompliant Changes
   The Non-Compliant Changes Report gives you a list of the Change Logs. You can filter the report or sort by the column heads.

   

2. A noncompliant change means something got changed without the required approvals. View each change log record to investigate the change, or use the Mass Update procedure. You can retroactively attach a change request to a noncompliant change and get the necessary approvals for the change to be compliant.

   1. Create a New Change Request or open an existing one.
   2. Set it to Pending Approval.
   3. Once it is approved and complete, set the Status of the Change Request to Complete.
   4. Edit the Change Log from the report.
   5. Enter the Related Change Request.
   6. Enter the Related Process Issue if applicable.
   7. Enter the Resolution Description.
   8. Once all changes are made, select Closed for the Status.
   9. Save the Change Log.

Resolving Open Non-Compliant Changes Using Mass Update

There are occasions where you want to resolve Open Non-Compliant Change Logs without going through each one manually. For example, if your Change and Approval Policy was incorrectly set-up or if it was in place before your Go-Live. For these scenarios Netwrix recommends you create a Mass Update to resolve all applicable incidents.

1. Open Lists > Mass Update > Mass Updates

2. Expand General Updates

3. Select Change Log from the Custom Records category.

4. Assign a meaningful Title of Action.

5. Set these filters on the Criteria tab:

   • Inactive is False

   • Noncompliance is True

   • Status is None of Closed, Under Investigation

   • Change Level is Change Request

   • Date Created is [applicable range]

     

6. Open the Results tab.

7. Set Sort By to Date Created

8. Set these Fields:

   • Date Created

   • Status

   • Actual Change Date

   • Noncompliance

     

9. Open the Mass Update Fields tab.

10. Check these Fields:

    • Resolution Description and add a meaningful description of the Mass Update for Value.

    • Status and select Closed for the Value.

      

11. Save the Mass Update.

12. Open Lists > Mass Update > Saved Mass Updates

13. Select the Mass Update you created.

14. Click Preview and verify the correct reports are included. Modify the Mass Update if needed.

15. Click Perform Update to run the update and resolve the applicable noncompliance issues.