Write a Template for a Ticket Connector

This guide shows how to write a template that will be used by a Ticket connector to complete the title and the description of the ticket. The information which will be written in the ticket will come from the generated provisioning order and from literal strings written in the template.

Attributes

Name	Details
Username	Type String Description Is the name of the user for which the ticket is created.
ResourceType	Type String Description Is the identifier or the resource type.
UsercubeProfileLink	Type String Description Is the link allowing to access the user profile.
AddedLinkedEntities	Type List Description Is the list of links to add in the system.
RemovedLinkedEntities	Type List Description Is the list of links to remove in the system.
DisplayAdd	Type Boolean Description True if there are any links to add.
DisplayRemove	Type Boolean Description True if there are any links to remove.
Entity	Type Dictionary Description Is the list of values to assign to the resource.
ProvisioningOrder.ChangeType	Type String Description Corresponds to the action of the provisioning order (Added, Deleted, Modified).
ProvisioningOrder.Changes	Type Dictionary Description Is the list of changes.
ProvisioningOrder.Resource	Type Dictionary Description Is the current state of the resource.
ProvisioningOrder.Owner	Type Dictionary Description Is the owner of the resource.

Operations

The template uses the Mustache syntax. Several operations are already provided, but you can find more on this page.

Identity Manager also provides a way of using conditions with Mustache for the following operations:

• >: superior to
• <: inferior to
• ==: equal to
• !=: different from

Example

{{#each ProvisioningOrder.Changes}}
    {{#ifCond this '==' 'INTERNAL'}}
        This account is for an internal employee.
    {{else}}
        This account is for an external employee.
    {{/ifCond}}
{{/each}}

This template goes through all the changes provided by the provisioning order. If any one of them meets the condition for an internal employee, we display the internal employee message. Several messages can be shown if several changes meet the condition.

Template example

Please create a resource "{{ResourceType}}" for user {{Username}}.

For more information on the user, see: {{UsercubeProfileLink}}

{{#ifCond ProvisioningOrder.ChangeType '==' 'Deleted'}}
  To delete the account, please contact the IT team.
{{/ifCond}}

{{#each ProvisioningOrder.Changes}}
  This is a change: {{this}}
{{/each}}

The resource must have the following values:
{{#Entity.GetEnumerator}}
	- {{Key}}: {{Value}}
{{/Entity.GetEnumerator}}

{{#DisplayAdd}}
Add the following links:
{{/DisplayAdd}}
{{#AddedLinkedEntities}}
	- {{Name}}
{{#Values.GetEnumerator}}
		- {{Value}}: {{Key}}
{{/Values.GetEnumerator}}
{{/AddedLinkedEntities}}