Skip to main content

Troubleshooting

Netwrix Endpoint Policy Manager (formerly PolicyPak) log files for Endpoint Policy Manager RDP Manager are found in the following folders:

  • %Programdata%\PolicyPak\PolicyPak Remote Desktop Protocol Manager for Computer side logs
  • %AppData%\PolicyPak\PolicyPak Remote Desktop Protocol Manager for User side logs

There are also several files to check in the User folder:

  • ppUser_OnLogon.log: New data is added to this log when Group Policy applies at the time of login (and items are set for the User, not the Computer).
  • ppUser_Switched.log: New data is added to this log when Group Policy applies at the time of login (but items are set for the Computer).
  • ppUser_OnGroupPolicy.log: New data is added to this log when Group Policy applies in the background (on GPupdate or when Group Policy applies in the background).
  • ppUser_onPolicyChanged.log: New data is added to this log when Group Policy applies in the background or when a method other than Group Policy is used (Microsoft Endpoint Manager [SCCM and Intune], PolicyPak Cloud, and so on).

Start troubleshooting by verifying the licensing, GPO name, and collection or policy name, as shown in Figure 18.

troubleshooting

Figure 18. The ppuser log file.