Inspecting the FileAssociations.XML File

Endpoint Policy Manager File Associations Manager will dynamically write the file that Windows needs to make the file associations. This file is called FileAssociations.XML, and there will be one file per computer located in %programdata%\PolicyPak\Common, as seen in Figure 54.

Figure 54. FileAssocations.xml shows the actions taken by Endpoint Policy Manager File Associations Manager.

A good first troubleshooting step would be to see what the file contains. When you look inside the FileAssociations.XML file, you can see which file extensions are mapped to which applications by PolicyPak File Associations Manager. If you are expecting an application extension to launch an application, but it does not, first check this file to see if what you expected is here or not. If the association is absent, then the target computer most likely did not get the policy to make the association. Fixing that should be your next step.