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The Incorrect (non-matching) version of PPPUPDATE is installed on a PPC endpoint

PROBLEM:​

When running PPUPDATE on an endpoint that is registered with Netwrix Endpoint Policy Manager (formerly PolicyPak) Cloud the incorrect version of PPUPDATE is shown. The PPUPDATE version displayed does not match the version of the Endpoint Policy Manager Client-Side Extension installed.

In the screenshots below the CSE version installed is 21.11.2984 but the PPUPDATE version is showing as 20.1.2317.

897_1_image-20220125020029-1

897_2_image-20220125020029-2

CAUSE:​

The Endpoint Policy Manager Cloud Client has overwritten the PPUPDATE version with an older version.

RESOLUTION:​

Try running a repair on the Endpoint Policy Manager CSE version using Programs and Features, and if that does not work then reinstall the Endpoint Policy Manager CSE manually to fix the issue.