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How do I license my Citrix, RDS, WVD, VDI or other multi-session Windows version with Endpoint Policy Manager Cloud ?

When you download your tenant's Netwrix Endpoint Policy Manager (formerly PolicyPak) Cloud client MSI installer, it enables you to acquire a single license for each desktop and laptop you install the Cloud client on. Typically, these machines serve exactly one person on the machine. On regular machines, Endpoint Policy Manager Cloud is licensed per machine.

That being said you may wish to use Endpoint Policy Manager Cloud with a machine which can serve multiple people and instances. This scenario would be using Endpoint Policy Manager Cloud along with:

  • Microsoft RDS / Remote Desktops
  • Microsoft Remote Apps
  • Citrix Virtual Desktops
  • Citrix Virtual Apps
  • Windows Virtual Desktops (WVD) with Multi-Session Windows 10.

In all these cases, installing the Endpoint Policy Manager Cloud client and consuming a single license will technicallywork.

That being said, this goes against the Endpoint Policy Manager EULA and is not permitted without an agreement. As per the EULA:

Any use of the Licensed Software not specifically authorized by this Agreement is prohibited. An example prohibited use is using a single Endpoint Policy Manager Cloud license or Endpoint Policy Manager On-Prem license on a server computer hosting multiple Managed Connections without paying for each Managed Connection.

So this doesn't mean you cannot ever use it in this manner. It means that Endpoint Policy Manager and your organization must have an acknowledged agreement to use Endpoint Policy Manager Cloud with the required number of total licenses.

Here's an example:

  • You purchased 400 licenses in PP Cloud.

  • You installed Endpoint Policy Manager Cloud on 200 desktops and 198 laptops.

  • With your two remaining Endpoint Policy Manager Cloud licenses, you

    1. Install one PP Cloud license on a single Citrix Virtual Desktops physical machine, which can handle 50 inbound requests.
    2. Install one PP Cloud license on a WVD Multi-Session Windows 10 virtual machine, which can handle 20 inbound requests.

You would need an agreement with us for the Citrix Virtual Desktops and WVD Multi-Session Windows.

Typically this would mean that you would need to purchase another 70 total licenses to handle the 70 total inbound requests you want to field. Your Endpoint Policy Manager Cloud pool of licenses will go to 470. But you will only (in practice) use the 400 licenses:

  • 200 Desktops.
  • 200 Laptops.
  • 1 for Citrix Virtual Desktops.
  • 1 for Windows Virtual Desktops.

Total Usage: 402. Total in your pool after agreement: 470.

This is really no different than how we ask PP Group Policy customers to do. See Citrix & WVD Multi-session Windows Licensing Scenarios for additional information.

In summary: If you want to use Endpoint Policy Manager Cloud with any kind of multi-session version of Windows, you need to have enough licenses purchased, and cannot perform the installation on multi-session Windows without an agreement first.