Knowledge Base
See the following Knowledge Base articles for all things installation and upkeep.
Method GPO: Initial Install
- Does Endpoint Policy Manager admin console need to be installed on Domain Controller (DC)?
- I installed the Admin Console MSI, but I don't see the Endpoint Policy Manager node when I go to edit a GPO. Why?
- What are the two ways that can I install the GPMC on my Admin Station (Server or Windows 10) machine?
- When I edit the GPO, the settings don't seem to "stick"
Method SCCM: Initial Install (or other systems)
Method PDQ Deploy (recommended)
AntiVirus and other System Software
- I want to use Endpoint Policy Managerwith Citrix App Layering (aka Unidesk). At which layer should I implement the Endpoint Policy Manager Client Side Extension?
- How must I configure my Anti-virus or system-level software to work with Endpoint Policy Manager CSE?
- Why am I prompted about a Digitally Signed Driver for Endpoint Policy Manager CSE (and how do I work around it)?
- Why won't the Endpoint Policy Manager services start, with an error like (or similar to) "Verify that you have sufficient privileges to start system services."?
Performance Related Questions
- I see many instances of the Endpoint Policy Manager Watcher (ppWatcher) service running on my clients, is that normal? And how can I check memory usage?
- How would I verify if Endpoint Policy Manager Client Side Extension is / is not causing high or CPU disk slowdowns?
Install and Upgrade Troubleshooting
- The CSE won't uninstall or allow in-place upgrade. What should I do?
- How do I troubleshoot slow logins (or other login problems), user profile issues, explorer.exe or other Windows problems? What if I'm having problems on ONE (or very few PCs)?
- What can I do if I installed a new CSE version and it's causing problems (slowdowns or other issues?)
- How do I enable a STANDARD USER to see the COMPUTER SIDE RsOP ?
- I am getting an error about "GPSVC failed at sign-in". This error occurs exactly one time. What does this mean?
- The removal of the assignment of application Endpoint Policy Manager Client-Side Extension (32bit) from policy failed
Misc Installation questions
- What if I accidentally install the 32 bit version of Endpoint Policy Manager on a 64 bit machine or vice versa?
- Why does Endpoint Policy Manager require a CSE / client installation piece? I want to do it all using what Microsoft ships in the box but don't want to install anything else.
- How can I fix Outlook To-Do bar flashing when GP or Endpoint Policy Manager does a background refresh?
- What must I install on Windows 7 to make Endpoint Policy Manager work as expected?
Best Practices / Keeping up to Date with releases
- Using Rings to Test and Update the Endpoint Policy Manager Client-Side Extension and/or Cloud Client (And How to Stay Supported)
- What are the Endpoint Policy Manager Build and Version numbers?
- When should I upgrade or not upgrade the Endpoint Policy Manager CSE?
- How often is Endpoint Policy Manager updated? And, must I update to the latest version? Are all versions supported?
- How to trigger an update of the Endpoint Policy ManagerClient Side Extension and Cloud Client via command line using Endpoint Policy Manager Cloud versus Group Policy (OnPrem) Edition
Updating Endpoint Policy Manager with Active Directory / GPOs
- How can I roll out the latest Endpoint Policy Manager CSE with Active Directory in a controlled manner using Rings ?
- CSE Autoupdate Update.Config file Usage and Parameters (before CSE 2725)
- How can I use the Endpoint Policy ManagerPowerShell module to know which GPOs have any Endpoint Policy Manager data or directives?