Knowledge Base
The following topics can help you getting started with Endpoint Policy Manager (Misc).
Getting Started
- Endpoint Policy Manager Support and Resources
- Does Endpoint Policy Manager have a Quick Start Guide?
- Does Endpoint Policy Manager have an Installation Quick Start Guide?
- How has Endpoint Policy Manager Evolved over the years?
- How does Endpoint Policy Manager support (and not support) Windows 11?
- How does Endpoint Policy Manager support (and not support) Windows 7?
- Endpoint Policy Manager ARM Support Supportability Statement
- How does Endpoint Policy Managerhandle right-click menus in Windows 11 / Why does "Copy with Endpoint Policy Manager SecureCopy™" always show in Windows 11?
- How must I prepare for my Endpoint Policy Manager QuickStart / Onboarding?
Tips, Tricks, and FAQs
- How can use Item Level Targeting to apply a Group Policy Preferences or Endpoint Policy Manager item when the user is not a member of Domain Admins and also is not a member of the local Admin group?
- Is the Security Group Item Level Targeting (ILT) option recursive or not?
- Which Endpoint Policy Manager emails can / can't I opt out of ?
- How can I use Item Level Targeting to specify a specific Windows 10 build and/or LTSC/LTSB?
- How can I fix MMC display problems when my admin console uses high DPI?
- How do I make an Item Level Target for Server 2016 or Server 2019 (on-prem, MDM or Endpoint Policy Manager Cloud) ?
- How can I use Item Level Targeting to query Azure AD Groups?
- Can I use both Endpoint Policy ManagerOn Premise mode and Endpoint Policy Manager Cloud simultaneously? Do they clash?
- How does Endpoint Policy Manager perform Folder Redirection or OneDrive Known Folder Move (KFM) with Endpoint Policy Manager Group Policy, Endpoint Policy ManagerMDM or Endpoint Policy Manager Cloud?
- Can I embed the Endpoint Policy ManagerClient Side Extension and/or Endpoint Policy Manager Cloud client into a master image for VDI, MDT, Ghost, Citrix, etc?
- Which components within the Endpoint Policy Manager product family will work with what operating system?
- How do I get Azure AD SIDs and use them with Item Level Targeting?
- How does Endpoint Policy Manager handle STIGs and/or CIS Benchmarks and/or other 3rd party Advice?
- Are the services installed with Endpoint Policy Manager required? Can I disable them if I'm only using a single component?
- Which Windows Client and Server are currently supported by Endpoint Policy Manager?
- Windows 10 (and Server) Event Logs to Azure Log Analytics Walkthru
- How can I use Item Level Targeting to specify Windows Virtual Desktops (WVD) Multi-session Windows?
- List of Endpoint Policy Manager Event Categories and IDs
- How do I make an Item Level Target for Windows 10 or Windows 11 endpoints
Portal Questions
- How do I create a Secondary (or Accounting) contact within the Portal to enable another person to participate in Endpoint Policy Manager (including downloads, updates, etc.)?
- Two-Factor Authentication in the Endpoint Policy Manager Portal
- Why can't I opt out of Emails when I'm an Endpoint Policy Manager Customer?
- How can I use a checksum to validate the Endpoint Policy Manager download?
- Portal login troubleshooting
- Changing a portal users information
Troubleshooting (General)
- What must I send to Endpoint Policy Manager support in order to get the FASTEST support?
- Why does my mail anti-virus service claim that the Endpoint Policy Manager download ISO or ZIP has a virus?
- During CSE installation on a VM the following message is displayed indicating a reboot will be needed
- What is the processing order of all policies and how are conflicts resolved (and how can I see the final RsOP) of those policies (between GPO, Cloud, XML, etc)?
- Why do I get ">Endpoint Policy ManagerBrowser Router couldn't connect to Endpoint Policy Manager extension service. Please contact support"?
- How do I submit a process dump (PROCDUMP) and Process Monitor (PROCMON) capture of a hanging process?
- How do I manually collect logs if PPLOGS as User or Admin does not launch?
- How do I ensure that settings will revert when the policy no longer applies (by Group Policy, File, or Endpoint Policy Manager Cloud)?
- What are the services installed by Endpoint Policy Manager?
- I see many instances of the Endpoint Policy Manager Watcher service running on my clients, is that normal?
- What CSEs are contained within Endpoint Policy Manager, what are their CSE GUIDs, and in what release did they appear?
- How do I turn on Debug logging if asked?
- How do I turn on Item Level Targeting (ILT) logging if asked by Endpoint Policy Manager Tech Support?
- How can I increase the depth of what Endpoint Policy Manager reports (minidump files).
- What are the advanced CSE troubleshooting registry debugging items?
- How can I present a custom dialog (or no dialog) if Browser Router (or the CSE) stops working or crashes?
- Troubleshooting Item Level Targeting (ILT) Evaluations when using the Endpoint Policy Manager ILT Engine
- How to use ProcMon to track changes over time to specific registry keys
- How can I use Powershell to automatically say yes to the PPLOGS prompt?
- Why do I get crashes and blue screens when using Endpoint Policy Manager with Forcepoint DLP?
Endpoint Policy Manager & Netwrix Auditor
- How do I configure the MMC snap-in to open GPOs in Netwrix Auditor?
- How can I minimize or eliminate requests to authenticate to Netwrix Auditor (and what permissions are needed to see Endpoint Policy Manager's Netwrix Auditor Reports?)
Non-Domain Joined Troubleshooting
- Which Endpoint Policy Manager items will not work when the computer is non-domain joined (or the computer is NEVER connected to the Internet)?
- Which items in Chrome will, and will not work when non-domain joined?
- How to use Scripts Manager to manually install and enable Endpoint Policy Manager Browser Router for new Edge Chromium?