Knowledge Base
The following is a list of Knowledge Base articles for Browser Router.
Installation and Uninstallation
- Why does Windows 8 and 10 ask me "How do you want to open this?" and how do I make it go away?
- I'm using SCCM to deploy the PP CSE. I want to ensure that Internet Explorer is closed during the installation of PPBR to prevent IE questions of users if they are logged in. What should I do?
- I launched IE and saw "PPBRAGENTIExIE_01.dll" or "PPBRExplorerExtension.dll" prompted for the user. What should I do?
- When I unlicense or remove Endpoint Policy ManagerBrowser Router from scope,Endpoint Policy Manager Browser Router Agent still shows as OS "default browser". Why is that and is there a workaround?
- Why doesn't Endpoint Policy Manager Browser Router routes take effect the first time I log on to Windows 8.1 or Windows 10?
- How-to manually install and enable Endpoint Policy Manager Browser Router (PPBR) extension for Google Chrome?
Troubleshooting
- Troubleshooting routing between browsers.
- I'm having a "Browser Router Emergency" or some kind of critical website incompatibility. What can I do?
- When does Endpoint Policy Manager Browser Router write v1 or v2 Enterprise Mode site lists?
- PPBRAgentExeIE_01.DLL error message occurs about Internet Explorer enhanced security. What should I do?
- Endpoint Policy Manager Browser Router removes other Chrome ‘force installed' extensions. How can I work around this?
- Why don't routes work from Firefox to other browsers (in Firefox 49+) ?
- Why don't routes work from IE to other browsers?
- Chrome and Citrix problems
- Why doesn't Edge to Other browser support work as expected?
- Browser router doesn't seem to work when I use a pattern, and the URL has multiple redirects.
- What is the Chrome Extension ID for all the published versions of Endpoint Policy Manager Browser Router Client Side Extension?
- What does it mean when Endpoint Policy Manager Browser Router gives a pop-up saying to contact support to my end-users?
- I see the Endpoint Policy Manager Browser Router Chrome Extension is being installed, but it's not active. What can I do?
- How do I revert to "Legacy Browser Router Method & Features" if directed?
- What is the PPBR "Keep original tab open when routing / Experimental Feature" checkbox, and why must I turn it OFF for ALL routes if I'm having trouble with ONE website?
- Why is my Wildcard rule not applying to top level WWW site?
- I'm attempting to use an older CSE but routing from Edge / Chrome to other browsers is not working. Why is this?
- How do I fix "">Endpoint Policy Manager Browser Router Chromium Extension" was automatically disabled." message in Chrome or Edge?
- An older CSE isn't routing from Chrome or Edge to other browsers, because the older CSE isn't downloading the latest Chrome extension. What can I do?
- How can I use the only remaining Endpoint Policy Manager published Chrome Extension with my older CSE? (CSE 18.7.1779.937 - 19.12.2283.849)
- How can I stop websites automatically routing to Edge when I expect them to be shown in IE (and/or I get an endless loop). Why is this?
- Hyperlinks in Adobe documents do not work when Browser Router is set as the Default Browser
- Why does Endpoint Policy Manager PPExtensionService.exe make a call out to DNS?
- How to fix the Chrome / Edge Chromium launch issues?
- How does Browser Router function when Internet Explorer is removed from the machine?
- How to set "Choose which browser opens web links in Office365" so that Browser Router properly routes web links in Outlook
- How to quickly troubleshoot Endpoint Policy Manager Browser Router
Tips and Tricks
- Which variables can I use in the Browser Router Advanced Blocking Message?
- How can I use Endpoint Policy Manager Browser router to force people to always use the SAME browser?
- Is it possible to prevent all Internet websites, but allow just a few? (Blacklist websites, whitelist some?)
- What is meant by "Default Browser" within Endpoint Policy Manager Browser router?
- How do I suppress the pop-up of the Browser Router Chrome Extension at First run?
- How to remove the Endpoint Policy Manager Browser Router Agent from the list of available Web Browser handlers under Default Apps in Windows 10
- Where does Browser Router store user selected browser (and how can I fake it if I need to) in versions 2536 and later?
- How to Configure Browser Router to use IE Document Modes in Edge IE TAB
- How do I change the default icon for user-created shortcuts for my default browser?
- Does Endpoint Policy Manager Manage Chrome or Edge "Flags"?
- What is PPBREdgePackage and When is it used?