ServiceNow Action: Authentication

The Authentication page implements signing into a ServiceNow account.

A ServiceNow account must be set up and configured to determine which incidents will be visible on the Incident Creation page.

Use the following options to log into a ServiceNow account:

• Select the Use global ServiceNow credentials to access the ServiceNow credentials entered into the Access Analyzer console’s global setting

• To break inheritance, deselect the checkbox and enter information into the following fields:

  • Instance – Domain name for the ServiceNow account
  • User Name/Password – Specify the credentials to access the ServiceNow account

NOTE: ServiceNow accounts must have an administrator role to modify incidents on the configuration page.